Frequently Asked Questions
1. WHAT ARE THE SHIPPING TIMES?
We process your orders within 1 to 2 business days. Sometimes this time can be a little longer depending on how busy it is, for which we apologize in advance.
Delivery times are 5 to 9 days.
2. WHAT ARE THE SHIPPING COSTS?
We offer free shipping within UK only. Shipping costs of £6.90 apply to all other countries.
Additional charges may apply, but to date we have not received any complaints from our customers.
3. WHERE DO YOU SHIP TO?
In principle, we ship worldwide. However, some countries may not be eligible for our offers, for which we apologize in advance.
4. HOW TO ACT IN CASE OF WRONG/CHANGED DATA?
Please contact us directly at the email address contact.hoony@gmail.com to be able to change your order in time.
If the package has already been sent, unfortunately we can no longer make changes.
If the product returns, we will contact you to discuss further steps. Please note that shipping costs will not be reimbursed.
5. HOW CAN I CHECK THE STATUS OF MY PACKAGE?
We offer shipping with tracking. Send your request to the email address contact.hoony@gmail.com.
Please note that it may take up to 3 to 5 days for the tracking information to be updated in the system.
6. MY ORDER HAS BEEN PLACED MORE THAN 25 DAYS BUT NOT DELIVERED. WHAT CAN I DO?
Your order may take longer than expected. Unfortunately, we do not have full control over the delivery process.
Please contact us at the email address contact.hoony@gmail.com, and we will do our best to resolve the issue.
7. DO YOU OFFER A RETURN POLICY FOR THE GOODS?
We are convinced of our products, which is why we have extended your right of return from 14 to 60 days, so no risk!
The goods must be unused, in their original condition and packaging.
8. MY PRODUCT HAS A MANUFACTURING FAULT AND/OR IS DEFECTIVE. WHAT CAN I DO?
We will only replace an item if it is faulty or damaged.
If you want to exchange it for the same item, please send us a) a photo or video of the defective or damaged item, b) send it to us at contact.hoony@gmail.com, and c) let us know about your complaint . We will then contact you to resolve the situation.
9. HOW CAN I GET A REFUND FOR THE GOODS?
After your return has been inspected, we will contact you to arrange a refund.
The refund will be made via the payment method you used for your payment.
10. IS ONLINE PAYMENT SECURE?
Yes, the data transfer is encrypted, keeping your information safe. Your payment is processed by a certified security partner.