Return and Refund Policy

Hoony Return and Refund Policy

1. General

At Hoony we strive for 100% customer satisfaction. If for any reason you are not satisfied with your purchase, we offer a return and refund policy to assist you.

2. Return

You have the right to return your purchase within 14 days of receipt, without giving any reason. To be eligible for a return, the product must be in unused and undamaged condition and packaged in its original packaging.

3. Refund Procedure

Once we have received and inspected your return, we will notify you of receipt of your returned item. We will check the condition of the product and assess whether it is eligible for a refund.

4. Refunds

If your return is approved, we will refund the purchase price, excluding any shipping costs. The refund will be made via the same payment method used for the original purchase.

Please note that it may take a few days for the refund to be processed and reflected in your account, depending on your bank or payment method.

5. Excluded Items

Some items may not be eligible for return and refund due to hygiene or safety reasons. This includes, for example, personal care products and products that cannot be returned for reasons of health or hygiene.

6. Shipping costs for returns

The cost of returning a product is the responsibility of the customer, unless stated otherwise in specific cases where a product has been received defective or damaged.

7. Customer Service

If you have any questions about our return and refund procedure, please contact our customer service at contact.hoony@gmail.com